Terms of Service

Postivia is a marketing workflow tool for Etsy sellers, operated by Postivia ("Postivia", "we", "us", or "our"), registered in England and Wales. Our registered address is Postivia, The Pines, BS16 9QY, Bristol, UK.

You can contact us at hello@postivia.ai.

Postivia helps sellers create, organise, schedule, and publish marketing content for products and shops. You must be at least 18 years old and able to enter into a legally binding agreement to use the service.

You are responsible for the information you add to Postivia, the accounts you connect, and the final review of any content before it is published.

You are responsible for keeping your login details secure and for all activity that happens through your account. Tell us promptly if you believe your account has been accessed without permission.

We may suspend or restrict access if we reasonably believe your account is being misused, compromised, or used in a way that could harm Postivia, other users, or connected platforms.

Postivia may offer free and paid plans. Paid plans, prices, usage limits, and included features are shown at the point of purchase or upgrade.

Payments are processed by Stripe. We do not store full payment card numbers. You can cancel a paid plan from your account settings or by contacting us. Cancellation stops future renewals but does not automatically refund past charges unless required by law or expressly stated by us.

Postivia uses AI tools to help generate listing copy, captions, content ideas, and related marketing materials. AI-generated content may be incomplete, inaccurate, repetitive, or unsuitable for your products or audience.

You must review, edit, and approve all generated content before using, publishing, or relying on it. You are responsible for ensuring your content complies with applicable laws, marketplace rules, advertising standards, intellectual property rights, and platform policies.

Postivia may connect with Etsy, Pinterest, Instagram, TikTok, Facebook, X, Stripe, and other third-party services. Your use of those services remains subject to their own terms, policies, API rules, and account requirements.

We are not responsible for changes, outages, restrictions, suspensions, or API decisions made by third-party platforms. You can disconnect connected accounts where supported in your account settings.

You keep ownership of your product information, shop data, images, generated drafts, edited captions, and other content you add to Postivia.

You grant us the rights needed to host, process, analyse, generate, display, and transmit that content so we can provide the service to you. This includes passing approved content to connected publishing providers when you choose to publish or schedule posts.

You must not use Postivia to:

• break the law or encourage unlawful activity;
• infringe intellectual property, privacy, publicity, or other rights;
• publish misleading, harmful, abusive, hateful, or deceptive content;
• attempt to bypass usage limits, security controls, or platform policies;
• reverse engineer, scrape, overload, or interfere with the service;
• upload malware or use Postivia to send spam.

Postivia, including its software, design, branding, workflow logic, and documentation, belongs to us or our licensors. You may not copy, sell, sublicense, or exploit the service except as allowed by these terms.

Feedback you provide may be used by us to improve Postivia without restriction or compensation.

We aim to keep Postivia available and useful, but we do not guarantee uninterrupted access. We may update, suspend, remove, or change features where needed for security, legal, platform, or product reasons.

We will try to give reasonable notice of material changes that negatively affect paid users, where practical.

Postivia is provided on an "as is" and "as available" basis. We do not guarantee that generated content will improve sales, traffic, search ranking, social engagement, or marketplace performance.

Nothing in these terms limits rights or remedies that cannot legally be limited.

We are not liable for business losses, lost profits, lost revenue, lost data, loss of goodwill, platform account restrictions, or indirect or consequential losses arising from your use of Postivia, except where the law does not allow us to exclude or limit liability.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

You may stop using Postivia at any time. We may suspend or terminate your account if you materially breach these terms, misuse the service, fail to pay fees when due, or create legal, security, or platform risk.

After termination, provisions that naturally continue will remain in effect, including ownership, liability limits, payment obligations, and governing law.

We may update these terms from time to time. If we make material changes, we will take reasonable steps to notify you. Continued use of Postivia after the updated terms take effect means you accept the updated terms.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable law gives you the right to bring claims elsewhere.